This type of hacking is usually done and the tracks erased so that you are not even aware it occurred. In this case the hacker can be a competitor looking to steal your customers by gaining invaluable information from your database, or a hacker that wants to gain access to your customer information for identity theft, credit card fraud, etc. Since the community of developers in Open Source CRM is so tiny as compared to other open source development communities such as Linux, there is no chance of making the system secure, ever. Having your CRM open source means hackers have access to the source code running on your system and, therefore will always be able to discover vulnerabilities in your system faster than they can become repaired. This is not a winning proposition as the disconnect in needs vs deliverables gets easily fragmented within most company departments, how can this be expected to live over a loosely managed community of developers? It is the CRM that suffers in the long run and most businesses don’t have the time to waste risking their growth to an Open Source experiment. When you turn the reins of your CRM over to a community of Software developers, you get a CRM written by developers, for developers. CRM on the other hand is a business application, for Business Users in Sales, Marketing and Support, not IT people. The standard becomes much higher, and the community that supports it much larger and well informed, and the need to impress ones peers in the developer community is a driving force for good. This is unique to products like a database or an operating system because it is a unique situation where the creators are creating a product for use strictly by others in their own profession. Linux is the canvas on which they practice their art. Software developers are like artists and their canvas is the database, operating system, server, code, etc. First it is written by developers, for developers.
Linux is a great example of open source software that works. On the surface this can sound like a no-brainer – until you experience it for yourself, and you realize that some things are too good to be true. Open source CRM gathers a lot of attention as it seems like the holy grail – a system that can be changed at will by your developer, because that developer has access to the source code.
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